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Frequently Asked Questions

How long will it take for me to receive my order?

We deliver to worldwide using China Post(30 days), DHL(7 days), FedEx(7 days), DHLEC(15 days), Aramex(15 days) and China Post Mail(15 days), all available with tracking numbers.

What is your return and exchange policy?

After you receive the package, if there is a quality issue, please contact sales@velcend-watch.com. we will pay you the delivery cost to send it back and get you a replacement or refund.

How do I change my shipping address?

Shipping address and billing address can be edited on Checkout page.

How do I track the status of my order?

We will update tracking number on your order page and will also send you an email with tracking number, you can track it on DHL/FedEx/Royal Mail/Aramex and China Post’s official sites.

How do I receive customer support?

Online chat is available, if you see us offline, please email us at sales@velcend-watch.com. we will get back to you within 24 hours.

What do I do if I entered an incorrect shipping address?

If it’s before your order is placed, you can edit your address on checkout page, if your order is already placed, please contact us at sanmwatches@163.com within 24 hours, we will correct it based on your request.

Do you ship to my country?

We ship to most countries around the world, please select your country on checkout page or contact us before order, thanks.

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Why Velcend Watch?

VELCEND is a young brand. Founded in 2018 by Mr. Huang Xinchun. From the identity of the original watch enthusiasts to the road of watchmakers. The original concept of making watches is to create our own style of watches, drawing inspiration from foreign niche brands, and this niche style places a greater emphasis on quality.

Customer Service

Please let me know if you have any questions. We will reply within 24 hours.

Quality Warranty

Super long warranty, if there is a quality issue, we will burden the cost and solve the problem as soon as we can.

Fast Delivery

For most countries we can deliver via DHL express and package normally arrives in just a week.